![]() ![]() ![]() On the other hand, airlines are not required to reimburse passengers for expenses incurred outside of the cost of the tickets, which means that costs for things like meals, lodging and ground transportation are not the responsibility of the carrier. Southwest’s Customer Service Commitment says refunds will be processed within seven business days of requests, and credit card companies may take an additional 10 days to post it to customers’ accounts. ![]() Still, Southwest customers who request refunds may not see the money for weeks. A representative for Southwest further confirmed that eligible customers must request a refund, otherwise they merely retain their travel funds to put toward a future trip. According to Southwest’s own customer service policy, customers are eligible for refunds if the airline cancels a flight - just as all major carriers are required to do, per the Department of Transportation (DOT). Other customers on Twitter have complained that they had yet to be refunded for their canceled itineraries. Some Twitter users complained of not being able to get in contact Southwest to get their vouchers at all, while others complained that vouchers were not sufficient to compensate for the expenses they incurred while trying to find meals, hotels and alternate modes of transportation. Not everyone appeared to be so happy with the promise of vouchers, however. What are your rights if your flight is canceled or stalled? ![]()
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